Terms & Conditions

Welcome to www.renovationbrokers.com.au.

This website is owned and operated by RenoBrokers Pty Ltd, also know as Renovation Brokers and formerly Home Renovation Brokers (HRB) (‘we’ ‘us’ and ‘our’).

1. Accepting these terms

By using our website, you confirm that you accept these Terms and Conditions and agree to be bound by them.

2. Our website

2.1 You must use our website in accordance with these Terms and Conditions, only for lawful purposes and only in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use of our website.

2.2 You understand and agree that your use of our website is provided “as is” and “as available”. We do not represent or warrant that the operation of our website will be secure, confidential, uninterrupted, error-free, accurate, complete or current.

2.3 We update and carry out maintenance on our website regularly, so we may have to suspend access, service or functionality on our website from time to time, without notice. We will not be liable if, for any reason, our website is not available at any time or for any period of time.

2.4 Our website may contain links to third party sites, information and resources (Third Party Links) and information provided by third parties (Third Party Content). We are not responsible for the Third Party Links or Third Party Content, and can not guarantee that any Third Party Links or Third Party Content will be uninterrupted, error-free, accurate, complete or current.

2.5 Any links to Third Party Content does not represent our endorsement of such Third Party Content. We have no control over the Third Party Content, and will not be liable for any loss or damage you suffer or incur when you access or use any Third Party Links or Third Party Content.

3. Content

3.1 We own, or are the licensee of, the intellectual property rights in the content of our website.

3.2 Subject to clause 3.3, you retain all the rights in and to the content that you submit or post on or through our website.

3.3 By submitting and posting your content on our website:

(a) you give us a perpetual, irrevocable, worldwide, royalty-free and non-exclusive licence to reproduce, publish, display and distribute your content;

(b) you consent to us disclosing your content and personal information with our suppliers; and

(c) you consent to us and our suppliers using your personal information to send you information about products and services that we feel may be of interest to you. You can unsubscribe from receiving this information at any time by emailing us.

4. Cookies

4.1 We use 'cookies' to provide you with better and more customised service and with a more effective website.

4.2 A 'cookie' is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.

4.3 We use cookies for different purposes such as:

(a) to allocate a unique number to your internet browsers;

(b) to customise our website for you;

(c) for statistical purposes;

(d) to identify if you have accessed a Third Party Website; and

(e) for security purposes.

5. Advertising and tracking

5.1 When you view our advertisements on a Third Party website, the advertising company uses ‘cookies’ and in some cases ‘web beacons’ to collect information such as:

(a) the server your computer is logged onto;

(b) your browser type;

(c) the date and time of your visit; and

(d) the performance of their marketing efforts.

5.2 When you access our website after viewing one of our advertisement on a Third Party website, the advertising company collects information on how you utilise the our website (eg which pages you view) and whether you complete an online form.

6. Request for call back form

6.1 When you send a completed contact form to us, we retain the information contained in that form. We are able to then use that information to provide any services that you require.

7. Security of information

7.1 The security of your information is very important to us. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.

7.2 We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.

7.3 If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.

7.4 We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

8. Liability

8.1 Except where we are unable to exclude our liability by law, we will not be liable to you for any loss or damage, however it arises, whether in contract, statute of tort (including negligence), arising out of, or in connection with, your use of (including inability to use) our website.

8.2 We exclude liability for any loss of profit, loss or corruption of data, special, exemplary, punitive, incidental, indirect or consequential loss or damages suffered or incurred or arising in connection with our website, any services we have provided, or in connection with any act or omission by us (negligent or otherwise).

9. General terms

9.1 We reserve the right to change any or all of these terms and conditions, and/or add new terms and conditions at any time. When we do so, we will make a new copy of these Terms available on our website. Your continued use of our website will be deemed to constitute your acceptance of such changes.

9.2 If any part of these Terms and Conditions are void, unenforceable or illegal, they will be severed and the remainder of these Terms and Conditions will continue to have full force and effect.

9.3 Notices required to be given under these Terms and Conditions may be sent by email, by post or in the case of notices we give you, by making the information available on our website.

9.4 There is no relationship of employment, partnership, agency or fiduciaries between you and us.

9.5 These Terms and Conditions are governed by and construed under the laws of New South Wales.

9.6 Any dispute or difference arising out of these Terms and Conditions will be submitted to arbitration in accordance with, and subject to, the Institute of Arbitrators and Mediators Australia Fast Track Arbitration Rules. The seat of arbitration will be Sydney, Australia. The language of the arbitration will be English. The number of arbitrators will be one.

10. Current offer

10.1 The free gift offer is subject to the following conditions:

(a) Offer starts 1st July 2021 AEST and ends 31st December 2021 AEST (6 month period)

(b) Requires customer to enter into a signed contract with a shortlisted contractor or builder referred by RenoBrokers

(c) Minimum 25% of the full value of the contract must be paid for before the end of the offer period.

(d) Proof of payment must be provided in the form of a payment receipt from the contractor or builder.

10.2 The value of the free gift is based on the following contract values:

(a) $10,000 to $49,999: $100 gift voucher

(b) $50,000 to $499,999: $500 gift voucher

(c) $500,000 to $999,999: $750 gift voucher

(d) Over $1,000,000: $1,000 gift voucher